Terms and Conditions

Booking Terms:

By using hivehotel.com.au and/or purchasing products or services through the site, you are agreeing to the following terms and conditions:

• You must be at least 18 years of age to book any accommodation with Hive Hotel. Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at the time of check in.
• To make changes to your booking, you must contact Hive Hotel directly via 02 4474 2722 or via the contact page.
• Bookings made via third party websites can only be changed by contacting the third party itself, not Hive Hotel.

Cancellation Policy

No cancellation charge applies for standard bookings cancelled prior to 14:00 local time up to one (1) day prior to arrival. Beyond that time, the first night will be charged. No show bookings also attract a one-night charge. To make changes to your booking, you must contact Hive Hotel directly on 02 4474 2722 or infomoruya@hivehotel.com.au.

Payment

All bookings must be secured with valid a credit card, which will be charged 24 hours prior to arrival.  All credit card payments are subject to a surcharge of 1.3% on VISA, 1.59% on Mastercard and 2.75% on AMEX. All prices are quoted in Australian dollars and include GST (goods and services tax).

Stay Terms:

Please read and acknowledge the following Terms and Conditions which are applicable for the duration of your stay with us. If you breach any of the below conditions, we may immediately cancel your booking and the full booking amount will be forfeited to us under this clause.

Check in/check out

Please note, standard check in is from 14:00 local time. Check out is 10:00 local time on the day of departure. Please contact Hive Hotel on 02 4474 2722 if you require assistance or are planning to arrive outside of regular reception hours. After hours attendance for lost keys may incur a call-out fee.

Children

Hive Hotel considers children to be from 4 to 16 years. 0-4 years can stay at no additional charge using existing bedding. Portable cots are available in select room types at an additional charge and are subject to availability.

Additional Beds

Roll-away beds are available in select room types at an additional charge and are subject to availability. Please contact Hive Hotel directly on 02 4474 2722 or infomoruya@hivehotel.com.au to make arrangements ahead of check in.

Personal Belongings

Please look after your personal belongings during your stay, including those in your guest room or vehicle. Hive Hotel accepts no liability for any damage, loss or theft to personal belongings whilst on the premises.

Smoking

Hive Hotel recognises the importance of providing a safe and healthy environment for our guests and employees. All guest rooms and central hotel facilities are strictly non-smoking and are fitted with smoke detectors. Hive Hotel reserves the right to charge guests found smoking in their room a service cleaning fee of $400. In addition, if you are responsible for setting off a fire alarm, a Fire Brigade call out fee of $2,000 applies.

Housekeeping

Housekeeping visits your guest room everyday unless otherwise advised. Housekeeping will not move personal items, so please ensure the guest room is kept tidy to allow the room to be cleaned. If the room is in an unacceptable state or wilful damage has occurred, we reserve the right to charge additional cleaning or repair fees.

Parties, Alcohol & Drug Consumption

Please note, Hive Hotel has a zero tolerance policy on parties being held on the premises. In the event that any guest room is identified as hosting a party or intoxication is occurring, Hive Hotel reserves the right to immediately request all occupants of the guest room up to, and including, the guest who has registered for the guest room to vacate the premises. Failure to comply with this request may result in further police action being taken against the person/s in question. In the event that an eviction does occur, the registered guest will be charged for that night’s accommodation and for any expense resulting from additional cleaning of the hotel guest room, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs. The registered guest and their visitors will not be able to make future reservations with Hive Hotel. 

Pet Policy

Hive Hotel offers pet friendly guest rooms, subject to availability. Pet friendly rooms are an additional $30 per night, per pet (or $250 per week, per pet) with a maximum of two pets per room which must be paid for at the time of booking or before check in. Pets must not cause danger, nuisance, noise, health hazard or soil the premises, guest rooms, common areas, car park or gardens. Pets must be kept on leashes or in a pet carrier at all times when they are in the common areas of the hotel. Pets cannot be left unattended in guest rooms. Please refer to the Pet Policy for full terms and conditions.